The way Jinji Cycles approaches communication is one thing that we believe objectively separates us from the rest of the field. Our ideals of communication span everything we do, from dropping off your bike to picking it up. We believe that the technician servicing the bike should be in constant communication with the bicycle’s owner. This is why, when a client drops off their bike, they do not talk to a service writer at a desk. The client sits down with their technician and discusses their bike. Here the client is able to communicate all issues and concerns they may have and the technician is able to comment and advise in person and not after the fact. Since these meetings are all appointment based there is no time restraint on the technician; he is therefore, able to commit the necessary time to fully hearing out the client.
While a bicycle is in service we believe the technician has a particular responsibility to maintain communication with the client. Any issue not discussed at drop off is addressed immediately through phone and email if possible. Nothing should show up on the bill or at pick up that has not been discussed during service. At no time should the client be unsure about the status of their service. Additionally, since the client is given the email and phone of their technician, they are always able to contact them with any additions or comments.
While working on the bike, the technician will make notes on the service performed. These notes will then be transferred into a detailed, easy to read service report which will enable the client to know exactly what work was performed and what the technician had to say about that.
Another meeting is scheduled for pickup. At this meeting, the client is given their service report and the technician will discuss in person the service performed. The technician is able to explain why and how certain services were done as well as make other advisement’s. The client is able to ask questions and gain a full understanding of their bicycle’s service and condition.
Open and comprehensive communication between technicians and clients places Jinji Cycles in stark contrast to the traditional bicycle service. Our commitment to communication not only improves the bicycle service but enhances the service experience, offering an experience not available anywhere else.